Improve Equipment Downtime

Expensive machinery must always be productive. If it breaks down, the business will experience productivity losses such as decreased output and revenue as well as expensive downtime for repairs. Smart Glasses and smartphones can offer you a more accurate diagnosis, work traceability, and a direct line to a faraway expert who can assist you in resolving the issue.

Improve the productivity of the technical staff

To get support and help with any issue, connect to a professional for live video remote assistance. The most valuable asset on your team is our hands-free, cloud-based quality solutions, even if you are short on field service technicians or are having problems finding more.

Reduce Travel and Costs

Avoid travelling: stop making useless trips. By leveraging on-screen annotations, remote agents and experts can virtually observe a physical setting while offering help, cutting down on resolution time and expensive trip.

Revenue from After-Sales Support

Giving your clients better technical support via remote video assistance can open up new revenue streams. By offering your international experience to local customers, you will increase company competitiveness.

Lack of qualified technical staff.

There is a shortage of skilled technical staff, making it challenging and expensive to hire and train personnel. To address this issue, we should utilize the expertise of our existing employees and expand their roles to provide remote assistance to multiple customers and colleagues globally. This will allow us to quickly and efficiently address the needs of our clients.

Full traceability and accelerating workforce

Utilize AI-powered image recognition to obtain visual evidence, ensuring that the task execution is correct. Save all data and reports in your ERP, CRM, and CMMS management systems for complete traceability. Accelerate workforce training by using a hands-on guide approach to guarantee their efficiency and full autonomy.

Enhanced Customer Experience

When a machine failure causes production to halt at your client's site, on-site customer technicians require immediate support to resume production. Your experts can provide remote assistance and view the machine from the perspective of the on-site technicians to diagnose the problem accurately and provide guidance to fix it. This approach leads to a more efficient and cost-effective technical team and also provides an additional source of revenue.

We eliminate linguistic barriers

Introducing the Simultaneous Voice Translator & Video Assistance tool - the perfect solution for seamless communication across languages. Speak naturally in your language and your interlocutor will receive an accurate voice translation in the language of their choice. This tool supports bidirectional translation with 44 languages available, in audio and with subtitles. It also supports multiple users, allowing them to select their original language and output language.